3 months and waiting

Ironically, your emails end with "At Absa, we are committed to giving you exceptional service." and this is one thing that I have honestly never received from Absa - your whole business concept is a lie. I have now sent a total of 4 emails in a matter of 3 months and have not gotten one response. I can however give you all my reference numbers but I'm unfortunately not sure if there is anyone competent on understanding what to do with these reference numbers as you clearly can't seem to solve issues. Why put an email address on your statements for customers to contact you if it does not work/no competent people can assist?

Reference numbers: 1) C-***8 2) C-***2 3) C-***9