3 months and no help as of yet

<p>Good morning , I am still awaiting for assistance with my query.</p> <p> </p> <p>I called this morning and it was said that the call centre isn’t allowed to assist me as my "telephone service " was blocked.</p> <p> </p> <p>I spoke with Reuel Sampson and he said that his manager is in a meeting until 12pm.</p> <p> </p> <p>I now want to settle my loan account with absa and close all my accounts but they cant assist me on the phone, I have to take yet another day off to go to the branch and get assistance/ get an answer as last time " we cant assist with online queries"</p> <p> </p> <p>This is why I am switching to FNB.</p> <p> </p> <p>I gave them all my information telephonically as I always did and they say my information is wrong and I must go to the branch, they cant say what information is wrong they just say I must go to the branch.</p> <p> </p> <p> </p> <p>What must I do ?</p> <p>I cant afford to take leave and go to the branch and I am still waiting for a resolution with regards to my internet problem.</p> <p> </p> <p>You and everyone else hasn’t been able to assist me.</p> <p> </p>