3 month pending card application

hi<br> <br> I have been using Absa for a few years now and I never had issues with them until recently.<br> I had app**** for a credit card on behalf of my husband.<br> he signed and sent through all the relevant documentation a good few times yet every time I call to find out if his card has been delivered to the specified branch I am told it has not been processed.<br> Last week somebody called us from the ***** dept 3 times and we were told that its the last process and we should receive the card last Friday or today.<br> however today again I was told that the application hasn't been processed.<br> my husband and I are seriously considering switching banks and the service we have been receiving from Absa has been extremely poor.<br> I just got off the phone with a gentleman at the call centre and he couldn't help me as I am not the card holder.<br> how can the ***** dept confirm details with me but when I need information on the delay then I cannot be given any form of information.<br> I would like feedback as we have been waiting for a long time now and Absa call centre staff is the least bit helpful.