LM
Lungelwa M
1 reviews | Active since Sept 2020
17 Feb 2021, 14:49
3 failed attempts to get settlement letter
I hate having to come to this platform to get information that I am entitled to. Can anyone at ABSA vehicle finance department please give me a call as I would like to get my settlement letter as I have failed to receive it after call 3 attempts today.
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Replies (2)
Absa's replyOfficial
17 Feb 2021, 17:41 Dear Lungelwa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply17 Feb 2021, 17:41
Official
Dear Lungelwa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
LM
Lungelwa M's updateReviewer Update
18 Feb 2021, 09:14Thank you for your prompt response and efficient service. I have now received my settlement letter .
LM
Lungelwa M's update18 Feb 2021, 09:14
Reviewer Update
Thank you for your prompt response and efficient service. I have now received my settlement letter .