3-4 day turning into a 10 working day and counting delivery time

<p>I app**** to top up my existing loan on the 6 October. There was a request that certain documentation be sent which I did do by the 7 October. Too date I have not had any fees back from anybody. The only time when you get feedback is when you phone in yourself. I have been contacting ABSA since Wednesday 12 October to follow up on my application. They can tell you the consultant handling your cas when you contact them but can never put you through. Even when the team leaders get apparently mailed about this you get no fees back. You get told that you will be contacted by the close of business which never happens. Then when you follow up just before then you are told that the consultant is no longer available and has left for the day. Which is a follow up call at 16:00 and you telling your clients that the close of business is 16:30. Well as per my daily follow up calls which have turned Into twice a day now my call this afternoon was a bit more of a surprise as I was told that the consultant that was handling my application no longer works there and all the management are in meetings and there is nobody to whom I can speak to regarding but they will once again email a team leader. I get the impression your team leaders can't even handle clients and yet they are your senior staff. ABSA this is extremely shocking. I would like a direct line to a manager I can speak to on your transactional lending division as I think I have made my fair amount of phone calls to you already. ABSA you will be loosing clients if you don't shape up your customer services. </p>