2nd hello peter for poor service

Refer previous review. C-***4. This was resolved partially but in the process a new problem surfaced. Our bond repayment amount of of R 4438 has not been captured, resulting in the previous amount of R 12000 and someting still to be deducted. As a result of this we are paying R 150 penalty for rejected debit order totally unnecessararily. I have requested to correct this, to no avail. I have been speaking to Mavis ***174 and Rezona Louw ***, who both are very helpful, but yet the problem is not resolved. Trecia Mahori at bond department is missing in action and has not even bother to come to the problem party.We have paid the Nov bond payment of R 4438 pre maturely and require that the payment date be set for this amount to the 1st of each month. We also require that the payment amount be amended to R 4438 and the penalty of R 150 for the entire unnecessary happenings, be refunded