SV
Sunette V
1 reviews | Active since Oct 2021
09 Jan 2022, 19:45
2nd complaint- 2nd time ingored
This is my second time complaining about the exact same thing. MAGDA from Absa Greenacres offered to help me with my biometrics for my ID and passport in April 2021. After ignoring me until I complained on Hellopeter in October of 2021, I specified that she could contact me per email, where after she just ignored me again. How is it possible that one client can be ignored this much? How many other clients is she ignoring? No wonder ABSA has such a bad reputation.
MAGDA, please read your emails and respond to them for a change.
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Absa's replyOfficial
10 Jan 2022, 12:09Dear Sunette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Jan 2022, 12:09
Official
Dear Sunette, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,