2nd Bond nightmare

So i have sent an application for a second bond. Was advised that there is an available amount that I need to withdraw 1st before my application can be processed. R9973.44 was then transfered from by bond to my cheque account. Immediately after that I received an e-mail that my installment went up by more than R1000 pm. After enquiring why my installment increased, I as informed im now in arrears with R108 578.21. This is not the 1st time Absa mess up my bond account. Does anyone there actually know what they are doing? Do you prefer I rather move my bond? Im fed up with thia useless bunch.