rN
riaan N

1 reviews | Active since Jan 2014

31 Jan 2017, 11:58

2nd Bond denied "coz" based on averages

<p>My next home loan will definitely not be with ABSA .I asked for a 2nd bond on my property .My personal credit record was approved no problem . The valuation on the property was too low so they declined the loan. but they never even came to do a valuation on the property. I know for a fact the property value is way more than I asked for . I had offers for way more than I would have owed the bank if they approved the loan.</p> <p>Maybe I am the one not understanding correctly .</p> <p> </p> <p>I would like ABSA to help people on a more personal level not based on averages </p>

0
Replies (4)
Absa
Absa's reply31 Jan 2017, 14:38
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply01 Feb 2017, 10:54
Official

Thank you

rN
riaan N's update07 Feb 2017, 14:52
Reviewer Update

ABSA rep**** swiftly to my regarding my complaint and everything is sorted out now .

I received very good service since last week and this week sovar .

Thank you ABSA for helping me on a more personal way

Thank you ABSA home loans

And Special thanks to Mariane for all the help and quick responds :-)

Absa
Absa's reply08 Feb 2017, 09:36
Official

Thanks Riaan for the positive response