2hr wait for a 4min process... Absa Clearwater does it again!!!
Absa Clearwater mall.
I went to collect my replacement card today thinking it was a better choice than going over the weekend. I waited 2hrs just to collect my card which took 4mins.
I struggle to understand why there was no initiative to even ask people waiting in line as to what their visit is and for someone to focus on card collections.
Well, this branch is notorious for bad service with only an apology given which is absolutely worthless.
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Replies (3)
Absa's replyOfficial
14 Jul 2020, 06:46Dear Nischal Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply14 Jul 2020, 06:46
Official
Dear Nischal Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
's updateReviewer Update
17 Jul 2020, 12:51Branch manager called to discuss the situation. Recommendations made to resolve simple queries whereby people don't have to wait for long periods of time. The proof will be in the pudding as to whether or not the recommendation will be considered; not just for the Clearwater mall branch but nationally.
's update17 Jul 2020, 12:51
Reviewer Update
Branch manager called to discuss the situation. Recommendations made to resolve simple queries whereby people don't have to wait for long periods of time. The proof will be in the pudding as to whether or not the recommendation will be considered; not just for the Clearwater mall branch but nationally.
Absa's replyOfficial
17 Jul 2020, 17:26Good day Nischal Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused We take note of your posting . The recommendation will be review for implementation Regards Daphne Le Grange
Absa's reply17 Jul 2020, 17:26
Official
Good day Nischal Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused We take note of your posting . The recommendation will be review for implementation Regards Daphne Le Grange