IS
Innocentia S

1 reviews | Active since Mar 2025

16 May 2025, 11:42

*****

Good day,I have a relative of mine who are having a problem with the will from ABSA Bank Bloemfontein, her mother made a will at ABSA, in 2017 ,who was sassa grant receiver, and in 2023 she passed on, now her daughter is struggling to get the will for these 2 houses in Bloemfontein, 5129 Mafata street, 1917 Setlaba street.ABSA is demanding R50 000 in order to release the will, and she is also at the moment a sassa grant receiver, because she is above 60 years, what must she do because she was with her late mother when she went to ABSA to make a will , and they never explained to them if there is a certain amount to be paid every month or every year, because ABSA cannot sell those houses as is their inheritance with her late sister's son ,who is also a sassa grant receiver due to illness, and I think they are just taking an advantage on the matter so they can sell those houses because they can't afford the R50 000

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Replies (1)
Absa
Absa's reply16 May 2025, 17:56
Official
 Dear Innocentia  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide Masabata with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with her telephonically.   The reference number for her complaint is C-***2  Kind regards, Group Customer Care Vanessa Crowe