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I had a *****ulent transaction on my account . I called the ***** department,they blocked the account ,had to go to the Northgate branch for new card. I am shocked how *********** the staff is . I spent over an hour waiting for them to unblock the account as they did not know how to do it,they were constantly on the phone asking for help. I left with the issue not solved ,went back the next day and they still didn't know . In the meantime I couldn't use my account . Then the weekend arrived and I had to wait for Monday to call the ***** department again . They said I must go back to the branch and I lost it as I know Northgate staff didn't know how to help me . I logged 4 complaints. eventually a friend referred me to someone they knew from the ***** department and he helped me . I was without an account just over 3 days . When they blocked my account they erased all my beneficiaries. It was a nightmare working with Absa.