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Subject: Urgent Escalation – ****** Vehicle Account Repossession and Unfair Treatment

To: [ABSA Complaints/Escalations Department Email] CC: [Relevant Ombudsman contact, if applicable]

Dear Sir/Madam,

I am writing to formally escalate a matter of extreme concern regarding my brother, [Brother’s Full Name], and his vehicle account with ABSA for a Polo Vivo purchased in 2018 (Account/Policy Number: [Insert Number]).

The vehicle was ****** in [Month, Year], shortly after my brother was in the process of changing insurance policies. The theft was reported immediately, and a case number [Insert Case Number] was issued. Despite repeated notifications to ABSA and attempts to resolve the matter, we have faced constant harassment, financial strain, and ******** demands for continued payments for a vehicle that has been missing for over three years.

Even more concerning, the vehicle was recently discovered in Tembisa, confirming that ABSA has been aware of the status of the vehicle yet failed to act in a timely and responsible manner. Instead, my brother has been forced to continue payments under duress, while enduring severe financial hardship, including homelessness.

This treatment is completely unacceptable and constitutes a serious violation of fair client treatment practices. We have repeatedly requested resolution, yet ABSA has refused to act, leaving my brother to shoulder financial obligations for a vehicle that is not in his possession and was ****** through no fault of his own.

We therefore demand the following immediate actions:

1. Immediate cessation of all payment demands on the ****** vehicle account.

2. Formal acknowledgment from ABSA that the vehicle is ****** and that my brother’s liability ends.

3. Written confirmation that no further negative reporting or legal action will be taken against my brother regarding this matter.

Failure to address this matter promptly and fairly will leave us with no choice but to escalate further through legal channels, including lodging a formal complaint with the National Consumer Tribunal and exploring civil action against ABSA for unfair treatment and financial harassment.

We expect a written response within 7 business days of receipt of this letter.

This situation is not only deeply unfair but also completely avoidable had ABSA acted responsibly when first notified of the ****** vehicle. We trust that ABSA will act with urgency and integrity to resolve this matter immediately.

Sincerely,