25 Years of Poor Service

I joined Absa as Volkskas bank when at school, and have been with them ever since. I have always had really terrible service, too many to mention. When I became a Platinum banking member I thought things would change, and for a while it did, I had a great consultant, Lee Burds. He left and I was not assigned a new one. I realised that being a Platinum member is nothing special. You just pay a higher banking fee every month. My cheque card was swallowed and I queried it. No notifications, no calls, I was told by a Call Centre Agent to apply for a debit card. So the bundle that I pay for every month does not include this?. Okay. I then app**** for New Vehicle Finance with my wife who is also a Platinum member and we were declined. Currently we pay approx. R11 607.00 per month (both vehicles), we have never missed a payment, we both ITC clear. If this finance was approved we would reduce our monthly payment to between R8000 - R8500.00 a month. It seems ABSA does not want to lose the current R3000.00 surplus they making off us every month. I want to warn people that ABSA is not a good bank, their adverts are lies and I will be making a transition to a different bank in due course.