24 Hour service

So Absa has a \24 Hour\" helpline for their card division. It sounds like an awesome idea until one actually calls this call center for more than an hour with no response. This is unacceptable. Can someone just look at this , if a re-engineering of the whole process needs to be done , can it be done please urgently. This is one of the reasons why you'll keep loosing clients , such services are there to make things easy for the customer however this experience is completely the opposite !!!"