AT
Anneska T
1 reviews | Active since Nov 2012
30 Jan 2020, 16:44
21 days to solve a claim???????????
Pathetic service!!
Claim was lodged on the 10th of January 2020
It is the 30th of January today!
Claim not solved!! No answers, no promised phone calls!!!
Shawn promised to phone back and give feedback!! It never happened!!
You are costing me a lot of airtime, and TIME which I CHOOSE not to waste on phone calls EVERY DAY!!
I need an answer on my claim please!!!!
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Absa's replyOfficial
31 Jan 2020, 11:55Dear Anneska Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply31 Jan 2020, 11:55
Official
Dear Anneska Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care