JW
Jacques W
1 reviews | Active since May 2011
10 Sept 2023, 19:25
21 August and international payments comes in.... STILL NOT RELEASED but nooooo you cannot escalate it. What a USELESS bank change their internal system and the only department that was efficient is now also a TRADEGY
Dear Mr Wiese
Our office informed you to please refrain from sending your payment requests to us,
You need to give at least 5 working days for the payment to reflect before we will attend to a complaint.
We will not further engage any of your request.
Kind regards
Yolande Viljoen Customer care – Escalated Complaints Customer Value Management
T *** E ***ca
Absa:Inward *** for account ending 1044 dt.2023-08-21 for ZAR4014.00 from KEFILWE*.Redeeem on Absa Online or App.Queries:***.Auth FSP/NCRCP7
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
12 Sept 2023, 09:16Dear Jacques
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply12 Sept 2023, 09:16
Official
Dear Jacques
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's replyOfficial
12 Sept 2023, 10:02Dear Jacques
With reference to complaint # C-***2.
I note that this matter has previously been raised with our CEO team to which they have already responded.
I note that this matter has previously been raised with our CEO team to which they have already responded.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply12 Sept 2023, 10:02
Official
Dear Jacques
With reference to complaint # C-***2.
I note that this matter has previously been raised with our CEO team to which they have already responded.
I note that this matter has previously been raised with our CEO team to which they have already responded.
Kind regards,
Vanessa Crowe
Group Customer Care