GK
Gazza K
1 reviews | Active since May 2014
31 Dec 2016, 09:13
2017 Price Increases
<p>Every year-end it is with anticipation I await to see how inventive ABSA will be with their pricing amendments or additions.</p> <p>Happy to say they have not let me down again!</p> <p>In particular is the introduction of a new monthly fee for secondary cards. But as usual it is the 'slight-of-hand' method they use to advise customers. Have a look at the top left corner of your Dec'16 Credit Card statement.</p> <p>Having moved back to SA from the UK 3 years ago, I find it absolutely disgusting what ABSA (and I'm sure the other South African Banks) get away with in terms of fees and charges. When I compare my Credit Card fee's & charges then - and that's just the basic monthly charges to have a card excluding any interest charges etc, my basic charges will now have increased by 280% on the 1'stJan'17</p> <p>Shocking!! And it makes no sense to my why Barclays would want to get rid of the Mafia - oops sorry....ABSA. Profits should be fantastic!</p>
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
03 Jan 2017, 10:04Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply03 Jan 2017, 10:04
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
GK
Gazza K's updateReviewer Update
04 Jan 2017, 18:46Dear Vanessa Crowe,
As per your two emails, I have rep**** as follows :
On 04/01/2017 18:42, Family wrote:
Good day,
No need to open a 'complaint' as such.
I was, and will continue to use Hellopeter as a way to voice my discontent with ABSA's annual pricing structure and costs.
Kind regards
Gazza
On 04/01/2017 10:53, Crowe, Vanessa: Absa wrote:
Good day,
Please be advised that I will not be able to log complaint without the relevant information requested below.
Kind regards
Vanessa Crowe | Specialist Case Manager | Customer Care: Complaint Resolution Suite | RBB
Tel +27 (0)11 ********** | Email: **********
3rd Floor Barclays Towers West, 15 Troye Street, Johannesburg, 2001
Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions – in the right way
Please consider the environment before printing this email
GK
Gazza K's update04 Jan 2017, 18:46
Reviewer Update
Dear Vanessa Crowe,
As per your two emails, I have rep**** as follows :
On 04/01/2017 18:42, Family wrote:
Good day,
No need to open a 'complaint' as such.
I was, and will continue to use Hellopeter as a way to voice my discontent with ABSA's annual pricing structure and costs.
Kind regards
Gazza
On 04/01/2017 10:53, Crowe, Vanessa: Absa wrote:
Good day,
Please be advised that I will not be able to log complaint without the relevant information requested below.
Kind regards
Vanessa Crowe | Specialist Case Manager | Customer Care: Complaint Resolution Suite | RBB
Tel +27 (0)11 ********** | Email: **********
3rd Floor Barclays Towers West, 15 Troye Street, Johannesburg, 2001
Respect | Integrity | Service | Excellence | Stewardship
Helping people achieve their ambitions – in the right way
Please consider the environment before printing this email