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Fay B

1 reviews | Active since Aug 2016

18 Aug 2017, 10:41

200K approved to 45K - LOANS OFFER NOT UPHELD

This is the worst experience I have ever had with Absa Bank. I app**** on Monday for a personal loan through Absa's online application on there website, my loan was approved for R200 000.00 but the system had kicked me off. I called the number as per the Abs website and they informed me that I should use my reference number and continue online to complete the process, When I called on Tuesday they said that the system had opened a new application and I will need to try again. So I did the application again, but this time before I could complete the system once again kicked me off. I then tried calling the number again, the said not worry they will merge my applications and will be sorted. Never heard from any one again, I then logged a complaint on the website and was told all will be sorted and a consultant will call me, but nothing. So I called again this morning, and the agent once again says, all applications have been withdrawn, and I need to start again. So I went to a telephonic application with her as I refused to go online again and guess what, now my approval is only for R45000.00, due to the fact that I have been applying so many times, but this was instruction from the bank to keep accessing my saved application. How can a saved application keep opening a new application, then what's the point of saving it. How could my approval go from R200 000.00 to only R45 0000.00. this is insane, when I received the approval for R200k I started making arrangements as I knew the cash was on the way, and now the bank says sorry we can't help you. And that’s it. Their online portal doesn’t work, there website says loans approved and paid out with ease, there is no ease with ABSA. I have now spent approximately 5 hours on the phone with them over a period of a week and they cannot help me, consultant says I will need to wait another 48 hours before I know what is happening, and all this started on Monday, 5 Days, 20 different stories and after all this still no help. I am disappointed in this service and the online applications process is even worse. I don’t suggest taking the banks word on what they can offer you, cause they clearly can't offer their clients anything that they claim to offer, how is it possible that the bank can't pick up my original application for the 200k that was approved, does these applications just disappear. Website approved me for 200K - consultant says only 45K. As per the complaints department where I logged my complaint, they assured me that a consultant would call me, AND almost 24 hours later, still no call. No email, no follow up email, nothing. Terrible, horrible service. ABSA BANK and there products complete don’t work - I won't suggest taking any loans from ABSA

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Replies (1)
Absa
Absa's reply18 Aug 2017, 15:53
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd