20 Years of Loyalty Ignored by ABSA After Massive Credit Card *****

I have been a loyal ABSA client for over 20 years, but after a traumatic credit card ***** incident on 28 November 2025, I have been treated with utter coldness and incompetence.

For three months, I have had to be my own investigator. ABSA closed my case in January without telling me. When I forced it back open, they "lost" my documents for two months, claiming they only received them in February despite me sending everything in November.

Now, they acknowledge it was ***** but refuse to refund my money. I’ve had no communication unless I initiated it. Is this how ABSA treats long-standing clients? I am demanding an urgent escalation to senior management.