20 Minutes and still holding!!

I've been holding for 20 minutes already waiting for an available consultant to assist me as i need to advise of the change in my bank details for my instalment on my personal loan. I bet if your instalment fails at the month you will then be very willing to speak to me. Your call centre service level is probably 10% judging by the service I got or do you just not working on a Friday afternoon? Rather close the call centre then at least we know then that you not willing to assist.