2 Years of Delays – Unresolved FICA Update Despite Multiple Requests

I have experienced extremely poor service from ABSA regarding my FICA documentation.

In 2023, I received my new passport after the old one expired. Since then, I have been trying to update my passport and visa information with ABSA, but nothing has been resolved.

I have been a customer of ABSA Bank since 2017 and have never encountered such disappointing service before. However, I’ve been chasing ABSA for nearly two years now just to update my details and it has been incredibly frustrating.

I have sent multiple emails to ***ca, ***ca, and ***, but no one has assisted with the issue.

I also visited the Woodmead branch several times in 2024, where they opened a case for me but no one approved the documents from the backend. This year, I visited the Fourways branch multiple times and faced the same issue. They initiated a case, but again, there was no response or follow-up from the backend.

I would like to state this clearly: if you value peace of mind, avoid ABSA at all costs. They do not respond to emails, and to get even a simple reply, you have to send 4 to 5 reminders.