2 years later and no answers

So almost 2 years after there was ********** activity on my absa credit card I still have not received any feedback from absa. Other than calls from their attorneys and debt collectors demanding money. I'm sorry but how can i be paying for their error? And how does it take 2 years to investigate. I assumed it was all over until i got a call couple weeks back again. Had to explain what was happening and absa being as *********** as they are actually requested my original documents that i had submitted to them all that time back. Apparently it was never logged, processed or looked into after all this time. Where am i supposed to go from here? Am i just supposed to line their pockets in order to protect myself? Cause I'm getting no luck with them. I have been paying what i could to protect myself but it never stops. Completely *********** and honestly worst bank I've ever dealt with. Would never recommend them. I want answers. And I want this to stop. And guaranteed even after this review no one will call or even care. I'd be surprised if they do. Wish I could just get hold of corporate to sort this properly. But then again whenever I call in there arent even managers present. Or they just hide behind the call staff and not wanna deal direct with customers. Either way its pathetic