2 weeks no response to complaint

Its almost the 3rd week since I called, emailed the Centre and lodged a below Hellopeter complaint and not a word in response. I did not sign up to be a client of a company that's neglectful of my concerns. <br> <br> Posted 12/08: I specifically requested my debit orders to run on the last day of the month and that should that day be on a weekend or holiday for the alternative date to be AFTER the last day of the month and NEVER before. I was debitted on the 30th of July in spite of that and because I had not made provisions for that transaction I incurred penalty fees with my bank. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. Hence the specific request to debit ONLY on the said date.<br> <br> You owe me R115 bank penalty fee. To be repaid asap.