2 weeks later, NO Overdraft feedback
<p>On the 2nd February I app**** for an overdraft. I was advised that it would take 3-4 working days. I followed up numerous times only to be told that Adri is busy with my application on several occasions. On the 13th February I get an email to send through documentation (ID and utility bill). 2 weeks gone by now and still no answer. ABSA, after being a client of yours for more than 15 years, this is the service that I get. I'm very disappointed.</p>
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Replies (2)
Absa's replyOfficial
15 Feb 2017, 14:41Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply15 Feb 2017, 14:41
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
16 Feb 2017, 09:41Hi Daphne,
Thank you for replying and actioning my complaint. It is sincerely appreciated. I must however add the following; It's quite disappointing to first have to register a complaint via this platform to get things done. I hold my bank, ABSA, in high regard and I would have hoped in turn that simple things like, calling a customer back or just providing feedback (even when you dont have an answer) would be standard operating procedure for a bank of your stature. Your handover process from application to approval needs to be monitored, and turn around times combined with customer feedback needs to be improved drastically and made a priority. If I slipped through the cracks, then let it not happen to any other loyal client out there. Here's hoping that someone is listening. Have a nice day.
's update16 Feb 2017, 09:41
Reviewer Update
Hi Daphne,
Thank you for replying and actioning my complaint. It is sincerely appreciated. I must however add the following; It's quite disappointing to first have to register a complaint via this platform to get things done. I hold my bank, ABSA, in high regard and I would have hoped in turn that simple things like, calling a customer back or just providing feedback (even when you dont have an answer) would be standard operating procedure for a bank of your stature. Your handover process from application to approval needs to be monitored, and turn around times combined with customer feedback needs to be improved drastically and made a priority. If I slipped through the cracks, then let it not happen to any other loyal client out there. Here's hoping that someone is listening. Have a nice day.