2 weeks and still no case number assigned, pathetic service

On 18 November 2021, all the documentation was send through to the National Deceased Estates department at ABSA to action the steps to close the accounts of my deceased mother. When i followed up, 2 weeks later, a reference number has not been assigned to this request as yet, according to the reply i received. An excuse is that the courts have issues, these have been sorted. It is very unprofessional to blame other instances for your lack of service delivering. The court issues are sorted, wake up ABSA!!!!!!!!!!!!!!!!! * how long does it take to assign a reference number to add this to the queue? * when will i receive a case number? The service at ABSA bank, including all their departments, are really pathetic. You can answer my email, but you cannot do your job to assign a number. I am really not impressed with ABSA