2 weeks and still awaiting response

Hi

I'm very upset as I was dealing with Lebogang Mashala and requested a balance letter on the 4th September and received a response thereafter requesting my ID number of which was provided on the same day. I then followed up 2 weeks later on the 15th Sep expressing my frustration because each time I have complain on hello peter to get results.

Can someone other than Lebogang urgently assist me as there are other questions I need to ask regarding my account

Thanks