2 Months on a building claim

<p>I am insured with Absa Insurance Brokers, my house burnt down on 01/08/2016. I have jumped through hoops to provide Absa with all the information that was requested. It is now 2 months, and they have not finalised my claim. I have been following up with both the contracted assessors and Absa, and since the final reports were submitted by these assessors, 2 weeks have passed. I called their Private Bank line, they promised to call me back on the 28th, nothing happened. I called again on the 29th, they promised to call me in 30 minutes time, and did not. I then called back the same day, and the first person that answered picked up the call and then dropped it (this is private banking btw).</p> <p><br />How long before I get my answer?!?! Surely it doesnt take this long to make a decision.</p>