GV
Gary V
1 reviews | Active since Jul 2011
06 May 2015, 11:50
2 months for card replacement and still waiting...
I ordered a new debit card from you Absa Branch in JD center around March 11th 2015 , was told that they would have to order it and would call me as soon as it arrives... still waiting almost 2 months later. i have logged queries on your website, i have called the branch and have gone there a further 2 times- all i get are excuses. when i opened the account the card was delivered in a matter of days. however replacing it takes months? just shows you that soon as ABSA has your money they couldn't care less about providing any customer service.
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Replies (1)Absa's replyOfficial
06 May 2015, 15:45Hello user986,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply06 May 2015, 15:45
Official
Hello user986,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
