1 reviews | Active since Jul 2011
2 months and still without a debit card
<p>i have a huge problem that i have tried to no avail to sort out with your utter **** bank. i ordered a debit card replacement online via my absa online profile on 26 January 2017 for collection at the mall at carnival branch. now almost 2 ****ing months later i STILL have not received my card with no one at absa whether via the useless *********** call centre nor the branch having a clue that 1) I made a valid request, 2) where my card is or even worse 3) to date have not been able to resolve this problem from ABSA's side!</p> <p>You leave me with no other choice but to contact the financial ombudsman. what you ****ing idiots could've simply done was to view my account on the date I stated that i had ordered a debit card replacement and then you would've seen the bank charge fee debited against my savings account precisely for this service even though your system should automatically show that i ordered a replacement showing the new card number cause if it doesn't then you have BIG problems in terms of security and then i'm seeking legal advice.</p> <p>Yet 2 months later here i sit still without my card and forced to use my credit card for online transactions or atm withdrawals. so please tell me now ABSA what the **** should i do now? close my accounts? perhaps if you employed staff who weren't all affirmative action candidates a customer's issues would get resolved.</p> <p>to whoever at absa responds to this complaint take note, DON'T ****ING CALL ME! GET IT THROUGH YOUR THICK SKULLS THAT I DON'T WANT TO TAKE YOUR CALL AND AS SUCH HAVE BLOCKED MOST OF YOUR TELEPHONE NUMBERS. my communication method is email so stick to what i have stated on my profile or i will make a complaint at the NCC as well. Tomorrow i want an email stating the day and time my card will be delivered. try and ***** with me some more and this doesn't happen then by a firestorm will hit you at your **** offices in joburg cbd.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
same bull**** standard absa response with no action taken. people thinking of banking with absa, i can guarantee you that any of the other major banks are better then absa. to everyone still with absa i think it's time to switch banks to hit this utter useless bank where it matters most, in the gut forcing to change their horrible inefficient ways or face closing for good. i'm betting on the latter
same bull**** standard absa response with no action taken. people thinking of banking with absa, i can guarantee you that any of the other major banks are better then absa. to everyone still with absa i think it's time to switch banks to hit this utter useless bank where it matters most, in the gut forcing to change their horrible inefficient ways or face closing for good. i'm betting on the latter
Dear Andrew
The standard email send to you was to say i am going to investigate, and yes i have done that.
- Area manager called you on the24/02 but with no response
- An email was send to you on 24/02 notifying of the call made and cell number left for your attention
- 02/03 An email apology was send to you
- Formal letter send to you on 02/03 also offering you a gesture of goodwill.
In light of the above i believe the matter was addressed properly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Andrew
The standard email send to you was to say i am going to investigate, and yes i have done that.
- Area manager called you on the24/02 but with no response
- An email was send to you on 24/02 notifying of the call made and cell number left for your attention
- 02/03 An email apology was send to you
- Formal letter send to you on 02/03 also offering you a gesture of goodwill.
In light of the above i believe the matter was addressed properly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
if it was addressed properly why am i still without my debit card. please forward those 2 emails on 02/03 as proof that they were actually sent to me as i never received those emails. did any one of those emails provide a reason for non-delivery of my card initially as well as provide a date and time for delivery of my card? somehow i doubt they did. furthermore can you confirm a time and date right now when my card will be delivered. if the emails you state were sent to me on 02/03 made no mention of date and time of delivery, which i doubt it did as no card has been delivered to me, then how exactly do you come to the conclusion that an apology email and whatever the contents of the second email was addressed the matter properly. i still dont have my card you *****.
if it was addressed properly why am i still without my debit card. please forward those 2 emails on 02/03 as proof that they were actually sent to me as i never received those emails. did any one of those emails provide a reason for non-delivery of my card initially as well as provide a date and time for delivery of my card? somehow i doubt they did. furthermore can you confirm a time and date right now when my card will be delivered. if the emails you state were sent to me on 02/03 made no mention of date and time of delivery, which i doubt it did as no card has been delivered to me, then how exactly do you come to the conclusion that an apology email and whatever the contents of the second email was addressed the matter properly. i still dont have my card you *****.
my apologies. i see now that those 2 emails were sitting in my junk mail. however you letter of goodwill made no mention of the rude service i received at that branch apart from the matter being escalated. and now you want me to go back to that branch. i don't think so. what you should do is keep your goodwill and just deliver my card to me which believe it or not is less then a km from that branch.
my apologies. i see now that those 2 emails were sitting in my junk mail. however you letter of goodwill made no mention of the rude service i received at that branch apart from the matter being escalated. and now you want me to go back to that branch. i don't think so. what you should do is keep your goodwill and just deliver my card to me which believe it or not is less then a km from that branch.
Dear Customer
The card was delivered at the branch and they too also tried to call you.
Confirmation done with them that you can come and collect it, since you need to select a pin number inside the branch.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
The card was delivered at the branch and they too also tried to call you.
Confirmation done with them that you can come and collect it, since you need to select a pin number inside the branch.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd