2 month to get an overdraft on a business account!

We have 2 business accounts with ABSA, and have had them for more tan 10 years. During January we went to the bank to apply for an increase in overdraft facilities. Unable to follow up on a regular basis as the consultant is always busy with a customer, ABSA came back every week needing another document which they haven't asked for yet. So I keep sending documents. On Friday 4 March 2016, the one facility came through, but I heard nothing about the other one. I phone twice a day, getting the same response that the consultant is busy. Yesterday I was told that they need yet another letter, the identical letter of the other business was sufficient, but for the second business the wording should change! What a load of bull!!! Seriously???? I am moving all my accounts to another bank. I am sick and tired of this.