2 Hours on the phone to increase credit limit.

Hi, <br> <br> I want to increase my credit card limit. I phoned ***, after staying on the phone for 2 hours, I was unable to increase my limit. No one answered the phone. <br> <br> This is absolutely ridiculous. Why am I not able to increase this at my nearest branch.<br> <br> After this I have decided to move to FNB.<br> <br> The customer experience is absolutely ****!!!!!<br> <br> Cheers