2 Hours in the Line just to be shown away

Item: Absa
Rating: 1
Author: Arthur W

My mother is with ABSA for over 40years, today she wanted to go to your Key West Branch to apply for a Home Loan i could not go because i had to work, After sitting in a queue for over 2HOURS getting to the front to get told no `no consultants are working that can help her with a Home Loan` Nowhere on your website does is say any of this or why wasn't this made public on email or sms to your clients? i feel this is unacceptable other banks do offer this service right now under lockdown why not ABSA?

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Replies (1)

Absa's replyOfficial

12 May 2020, 16:06

Dear Customer Thank you for bringing this matter to our attention. Kindly provide us with your mums account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.

We would also like to know if it is a new bond or there is a current bond with us so that we can ask our home loan specialist to assist further. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Absa's reply12 May 2020, 16:06

Official