2 hour wait

My pregnant wife and I went to my local absa branch at baywest mall port Elizabeth , to see a consultant regarding the overdraft that they decided without proper warning to remove from her cheque account , they insisted we reapply and after 2 months of we finally decide to make a turn at the branch on a Saturday ... So we arrive at 10:30 to be told we 2nd in line , 2 hours later we still haven't seen the only consultant in the bank on Saturday , only to be then told we were actually 3rd inline all along . This in my humble opionion is just more proof of how pathetic absa has become in recent years , with no regards to their loyal and long standing customers