2 great agents

This post is not particularly directed at Absa, but rather the agents that I dealt with. I had a charge on my credit card bill that I didn't understand and the first few agents I spoke to this morning didn't understand what the charge was or claimed it was a ********** debit order after "googling" it.

Low and behold it is actually an internet banking fee for transactions that have taken place on my cheque account that are being billed on the credit card on the last day of every month. This is still something that I am going to get clarity on.

However out of all 7 agents I spoke to today, there were 2 really great agents. Firstly Zelmonique from the card enquiries department (coincidently the same department that initially told me it was ********** debits) and Roxanne from the internet banking department

What stood out for me was how knowledgable they were and how they were able to listen effectively and diagnose the problem, from there I was able to get the information I needed to take this further.

Other agents I spoke to were quick to try and determine whether its something that they can or can't assist with (***** department asking me what type of transaction it is, the reason I called is because I don't know and hence you first get info before looking to respond, or pass to someone else). Other agents gave me incorrect information or referred me elsewhere.

Both Zelmonique (not sure of the spelling) and Roxanne were not only helpful (most important), but they were patient and friendly in their approach. If I had spoken to the pair of them this morning I wouldn't have wasted so much time going in circles.

So the reason for this post is because there is no other way to rate them, and I think that they should be commended for doing their job well