***2 ABSA VEHICLE ACCOUNT - BAD SERVICE

the dealership have settled the account on the 22July'22. I have emailed ABSA the proof of payment. I called on 25July, ABSA confirmed payment rec and just needs to be cleared. I called to follow up on Thuesday, ABSA referred me to Legal, Legal referred me to collections department. as soon as they see Debt Review flag, they trf my call to Debt Review. Debt Review departement telling me they can assist. All that i need is a confirmation letter confirming acc is now settled, and also the NATIS DOCUMENT. My husband went to Wesgate Branch and no one wants to help us. Spend like R400 on airtime... Pls let me know how this will be resolved