MN
MUZIKAYISE N
1 reviews | Active since Oct 2024
08 Oct 2024, 22:12
*****
Please help me my money had been stollen in ABSA BANK in November and December 2023.I reported in January 31 2024.I was instructed to open case and bring the case number and affidavit.l submitted both affidavit and case number same day. My problem when I phone to get a verdict of the investigation they told me they will phone bag to me till today.
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Replies (3)
Absa's replyOfficial
09 Oct 2024, 12:01Dear Muzikayise Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply09 Oct 2024, 12:01
Official
Dear Muzikayise Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
MN
MUZIKAYISE N's updateReviewer Update
14 Oct 2024, 09:30 N36 1150 Unit 13
Imbali
Pietermaritzburg
3201
14/10/2024
Dear: Madam
I would like to give explanation in detail pertaining my money which had been *****ulently ****** in ABSA Bank in Pietermaritzburg my branch is Chatterton.
I found that there were three (3) payshap debit orders in November 2023 with R1000 rand each, also two (2) payshap debit orders in December 2023 also with an amount of R1000 each.
I reported to my ABSA Bank branch in Chatterton on 31 of January 2024. I was instructed to open a case of online banking ***** in Pietermaritzburg police station on the 31 January 2024.
I submitted the case number: 660/1/2024 and also an affidavit to the ABSA bank. The investigator was Col. Laal Mohan.
The following the day I got a sms informing me that the case has been transferred to Plessislaer police station and the new investigator is constable B.M. Ince his phone number ***.The case number is 730/1/2024.
The ABSA internal investigator I forgot her name send me a sms informing me that the investigation will take 10-15 days in January 2024.
On 5/07/2024 I phoned the ABSA internal investigator to know about the verdict of the investigation some one answered the call, and promised me he will phone back to me.
On the 17/07/2024 the SAPS investigator constable Ince phoned to me to confirm whether the ABSA Bank has reimbursed my money I told him not yet.
On the 12/08/2024 I phoned the ABSA ***** department again to know about the result of the investigation I was told that the investigator was off sick they will phone back to me till today they never phone.
The ABSA ***** department cell number is ***
Yours Obediently
Muzikayise Phillip Ngcobo
***
***
***
Imbali
Pietermaritzburg
3201
14/10/2024
Dear: Madam
I would like to give explanation in detail pertaining my money which had been *****ulently ****** in ABSA Bank in Pietermaritzburg my branch is Chatterton.
I found that there were three (3) payshap debit orders in November 2023 with R1000 rand each, also two (2) payshap debit orders in December 2023 also with an amount of R1000 each.
I reported to my ABSA Bank branch in Chatterton on 31 of January 2024. I was instructed to open a case of online banking ***** in Pietermaritzburg police station on the 31 January 2024.
I submitted the case number: 660/1/2024 and also an affidavit to the ABSA bank. The investigator was Col. Laal Mohan.
The following the day I got a sms informing me that the case has been transferred to Plessislaer police station and the new investigator is constable B.M. Ince his phone number ***.The case number is 730/1/2024.
The ABSA internal investigator I forgot her name send me a sms informing me that the investigation will take 10-15 days in January 2024.
On 5/07/2024 I phoned the ABSA internal investigator to know about the verdict of the investigation some one answered the call, and promised me he will phone back to me.
On the 17/07/2024 the SAPS investigator constable Ince phoned to me to confirm whether the ABSA Bank has reimbursed my money I told him not yet.
On the 12/08/2024 I phoned the ABSA ***** department again to know about the result of the investigation I was told that the investigator was off sick they will phone back to me till today they never phone.
The ABSA ***** department cell number is ***
Yours Obediently
Muzikayise Phillip Ngcobo
***
***
***
MN
MUZIKAYISE N's update14 Oct 2024, 09:30
Reviewer Update
N36 1150 Unit 13
Imbali
Pietermaritzburg
3201
14/10/2024
Dear: Madam
I would like to give explanation in detail pertaining my money which had been *****ulently ****** in ABSA Bank in Pietermaritzburg my branch is Chatterton.
I found that there were three (3) payshap debit orders in November 2023 with R1000 rand each, also two (2) payshap debit orders in December 2023 also with an amount of R1000 each.
I reported to my ABSA Bank branch in Chatterton on 31 of January 2024. I was instructed to open a case of online banking ***** in Pietermaritzburg police station on the 31 January 2024.
I submitted the case number: 660/1/2024 and also an affidavit to the ABSA bank. The investigator was Col. Laal Mohan.
The following the day I got a sms informing me that the case has been transferred to Plessislaer police station and the new investigator is constable B.M. Ince his phone number ***.The case number is 730/1/2024.
The ABSA internal investigator I forgot her name send me a sms informing me that the investigation will take 10-15 days in January 2024.
On 5/07/2024 I phoned the ABSA internal investigator to know about the verdict of the investigation some one answered the call, and promised me he will phone back to me.
On the 17/07/2024 the SAPS investigator constable Ince phoned to me to confirm whether the ABSA Bank has reimbursed my money I told him not yet.
On the 12/08/2024 I phoned the ABSA ***** department again to know about the result of the investigation I was told that the investigator was off sick they will phone back to me till today they never phone.
The ABSA ***** department cell number is ***
Yours Obediently
Muzikayise Phillip Ngcobo
***
***
***
Imbali
Pietermaritzburg
3201
14/10/2024
Dear: Madam
I would like to give explanation in detail pertaining my money which had been *****ulently ****** in ABSA Bank in Pietermaritzburg my branch is Chatterton.
I found that there were three (3) payshap debit orders in November 2023 with R1000 rand each, also two (2) payshap debit orders in December 2023 also with an amount of R1000 each.
I reported to my ABSA Bank branch in Chatterton on 31 of January 2024. I was instructed to open a case of online banking ***** in Pietermaritzburg police station on the 31 January 2024.
I submitted the case number: 660/1/2024 and also an affidavit to the ABSA bank. The investigator was Col. Laal Mohan.
The following the day I got a sms informing me that the case has been transferred to Plessislaer police station and the new investigator is constable B.M. Ince his phone number ***.The case number is 730/1/2024.
The ABSA internal investigator I forgot her name send me a sms informing me that the investigation will take 10-15 days in January 2024.
On 5/07/2024 I phoned the ABSA internal investigator to know about the verdict of the investigation some one answered the call, and promised me he will phone back to me.
On the 17/07/2024 the SAPS investigator constable Ince phoned to me to confirm whether the ABSA Bank has reimbursed my money I told him not yet.
On the 12/08/2024 I phoned the ABSA ***** department again to know about the result of the investigation I was told that the investigator was off sick they will phone back to me till today they never phone.
The ABSA ***** department cell number is ***
Yours Obediently
Muzikayise Phillip Ngcobo
***
***
***
Absa's replyOfficial
14 Oct 2024, 13:10Dear Muzikayise Concerning complaint number is C-***6.
Thank you for sharing the above information. I will be sure to forward this on to the ***** team to assist
Kind regards,Vanessa CroweGroup Customer Care
Thank you for sharing the above information. I will be sure to forward this on to the ***** team to assist
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply14 Oct 2024, 13:10
Official
Dear Muzikayise Concerning complaint number is C-***6.
Thank you for sharing the above information. I will be sure to forward this on to the ***** team to assist
Kind regards,Vanessa CroweGroup Customer Care
Thank you for sharing the above information. I will be sure to forward this on to the ***** team to assist
Kind regards,Vanessa CroweGroup Customer Care