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CL
Conwill L

1 reviews | Active since May 2022

27 Jul 2023, 14:40

1960 bank no service during loadshedding

Good day

Please assist urgently

I went to the branch at Mall of the South on 12/07/2023 at 10 there was loadshedding and I had to wait for two hours for assistance

All other banks were open during loadshedding

I went to collect a savings card and the agent was very rude to me and I knew she wouldn’t correct all that I have requested, she advised me that I look someones lead when I opened an account online, I asked why do we have a aption to oen online then?

I asked for my limit to be set at R5000.00 a day

I also cannot swipe or tap

So please tell me why am I with such a useless bank?

0
Replies (3)
Absa
Absa's reply27 Jul 2023, 14:45
Official
Dear Conwill Louw

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***8 Kind regards,Group Customer CareVanessa Crowe
CL
Conwill L's update27 Jul 2023, 16:08
Reviewer Update
i dont want contact details please fix it
Absa
Absa's reply27 Jul 2023, 18:33
Official
 Dear Conwill Louw

The email will be to acknowledge your complaint. Kind regards,Group Customer CareVanessa Crowe