19 days vs 30 min for credit increase

The normal process for credit increase took 30 min over the phone. this process was replaced by a new one ABSA started it now takes 24 hours, a lie as it was later communicated to my its 10 days, also a lie, I am now at 19 days and almost 4 hours n the phone, being escalated 9 times to a mysterious figure. Log a complain on 10 Oct, they will respond in 24 hours, its now 4 days later. My only request TELL THE TRUTH are ABSA bankrupt or are the agents just unable to do their work.<br> <br> I do understand the new rules regarding credit check and income check(funny my pay is paid into the account for the last 30 years).<br> <br> POOR SERVICE, OK NO SERVICE