CB
Carina B
1 reviews | Active since Sept 2023
20 Sept 2023, 08:04
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After my previous review the bank phoned me, they were friendly and tried to understand and be helpful, however I instructed them once again to send the BoE to the CFO of ABSA to be discharged, as they did not. The media management lady then just wanted to close the case. I said it was not resolved the she rep**** saying that they will contact me on or before 19th of September 2023. Still no word from them. This matter has been unresolved from 22 August 2023. This is unacceptable!!
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Absa's replyOfficial
20 Sept 2023, 11:27Dear Carina De Beer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw
Absa's reply20 Sept 2023, 11:27
Official
Dear Carina De Beer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw