AvdM
Adrian van der Merwe
1 reviews | Active since Jul 2011
01 Aug 2015, 21:03
18 months of Debit Orders still not cancelled.
I've had numerous engagements with ABSA over the past 18 months. I've sent cancellation letters, proof documents, the works. I continue to have debit orders taken off my account after cancelling my Life insurance policies 3 times. The issue is not being resolved. Ironically, I like iDirect. ABSA Life though, don't ever use them. The are unable to cancel a policy, and do not admit any error on their part. Despite communications requesting confirmation of cancellation, to which I got no response. The debit orders continue to go off.
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Replies (1)Absa's replyOfficial
03 Aug 2015, 10:55Hello adrian73,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply03 Aug 2015, 10:55
Official
Hello adrian73,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
