TL
Thato L

1 reviews | Active since Aug 2020

17 Feb 2022, 15:57

😡😖

Good day Absa doesn’t know how to handle thier voluntary handover process. Last year 2021 May I made a deal with absa AFVS to voluntarily return my car, during the process which took long after they have taken my car I didn’t pay because I didn’t have the car and at the last minutes I was told that I missed two payments. I immediately paid those two instalments and asked for my car to be returned because we didn’t agree with the value of the car. To this I’m still struggling to buy with credit because absa has listed me as someone who has is yet to pay them. I called Experian they said I should talk to my creditor absa to ask to be removed and absa said I’m removed but when I want to take credit is say the same thing that I have adverse listing!

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Replies (1)
Absa
Absa's reply18 Feb 2022, 09:47
Official
 Dear  Thato Lekaowa  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is  C-***9. Kind regards, Rezona Louw Group Customer Care