16 months after death the account is still open

16 months. That's the amount of time my mom has passed and the account at ABSA is still not closed. The Executor has been trying for the past 12 months to get this sorted. I sent them an email 2 months ago and was told that the account is being FICA'd. How long can it take to FICA and account??. Even though ABSA responds to my emails (once a month with the same answer) they still have not let me know why the FICA is taking so long. When I called their hotline today, I was told that they cannot speak to me as I am not the Executor. Its a vicious circle without an end. LUCKILY my dad is not dependent on the funds left in the account. Imagine how people must suffer who just lost a loved one and are waiting for the funds. This service is unacceptable!