15 days later no FEEDBACK

Hello Leighkhaya ,<br> <br> Dear Customer<br> <br> Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.<br> <br> Kind regards<br> <br> Daphne Le Grange<br> <br> Group Customer Care<br> <br> Absa Bank Ltd<br> <br> I'm still awaiting feedback is it too much to ask, surely you are accountable to explain to me your customer what is going on when I have problems, queries and complaints??