15 days and STILL nothing

I app**** for my ABSA credit card on the 2nd of march as I am heading overseas for holiday on the 23rd and wanted my card before then. I scanned and emailed all my documents through by the 6th of March of which the call centre agent Leroy said all were correct and in. It has been 15 days now and I have been calling and going back and forth with ABSA still telling me things are outstanding, which are NOT! And when I call the call centre everyone I speak to says all documents are in and they will escalate my application. It's been 4 more days and still nothing! This service is atrocious and I expect someone to assist me with this process otherwise I will be sure to switch banks where I will get better service and customer care