12 Years Without a Credit Card – And Still No Answers From ABSA

Absolutely unacceptable

I have been trying to resolve an issue with my Absa credit card for 12 years. The last time I had my physical credit card was in 2014, and I am still waiting for someone at Absa to explain exactly what the problem is and why it has never been resolved.

The most frustrating part is that there still appears to be a credit card/account on my profile, yet nobody can give me a clear explanation of what is wrong or what needs to be done to fix it.

I have tried everything:

Visited an Absa branch — they could not assist. Spent time on the phone with Absa — still no answers. Contacted the ***** department — still unresolved. Submitted complaints through Absa's official channels — no meaningful feedback at all.

After 12 years, countless calls, visits, and complaints, I am completely fed up. How can a major bank keep a customer in the dark for more than a decade without anyone being able to identify or explain the actual problem?

This is not just poor customer service — it is completely unacceptable. I don't want to be passed from one department to another anymore. I want someone at Absa to take ownership of this issue, investigate it properly, and give me a clear explanation and solution.

Twelve years is more than enough.