10 days of waiting for geyser replacement

I laid a claim on 10 March 2016 with regards to replacing my electric geyser. i requested a solar geyser to he supp****. I contacted the Solar company to speed up the process and enquire about funds required. i was told that ABSA insurance will contact them with the claim number. A week passed without any response. eco Navitas, ABSA listed solar company was not able to assist due to staff being in JHB for training until April. i contacted ABSA several times thereafter but sill no feedback. My call goes to several people saying that there are training staff. <br> After 3 calls today I am told a olumber will contact me with electric replacement. A 48hr reaponse time has taken 10 days.