10 days later-nothing

I reported to absa on the 4th of June 2015 that I have received policy documents (Credit Protection Policy) and while reading through it, I realised that it was not what I had bought. I requested they listen to the voice recording and they agreed that I was mislead by the agent. I requested the policy be cancelled and all my premiums refunded and I'm still waiting for that refund. This for me is not how a customer should be treated, the agent was very wrong in lying to me and all I want is my money back and the policy cancelled. I won't be the one running after Absa for my refund, if I don't have my refund by close of business on the 15th of June 2015 I will be reporting this the Ombudsman.