1 year and 6 months later

<p>My husband passed away in June 2015. Since we had been living in another country, we had decided to put a few thousand Rand into his Absa account as a fixed deposit, instead of both of us having separate savings. In July 2015, I went into an Absa branch (Brackenfell) and submitted all documents as requested to receive our savings. I was given a Letter of Authority from the SA Court as the executor of the estate.</p> <p><br />I then tried to continue my life and only chased up the claim a year later - only to be told that I needed to sumbit all documents again, as one was not the original certified document, only a copy! <br />So, I did that on 3 November 2016. I am still waiting, after being told it would take 5-8 business days to clear. Every time I call, I am told a new story, but the last 4 times I have called, I have been told the documents are with the FICA departmnet and that there is nothing that can be done. How long doe sit take to FICA a perfect set of documents with every stamp/certification/authority required on them???</p> <p><br /> Last week, I was told my case had been "escalated" - a ******* word if ever I heard one! I was offered an "escalation" again yesterday and when I said it was already supposed to have been escalated, I was then asked for my phone number and email for a manager to call me. Nothing. Just absolutely nothing.</p> <p><br />And I'm not talking tens of thousands of Rand here, I'm talking less than 20K!! What are you doing with my money, Absa? You're like a bunch of *******, by the sounds of things, reading other people's stories with the same complaint. Who do I go to next? Who has authority over these *******?!</p> <p><br />I want my savings, and I want it now - I have two small children who have lost their dad and the support he provides and I need our savings!!! Absolutely disgusted with your attitude and excuses.</p>