1 week later still waiting for feedback and my money *******ly debited by ABSA

I am still waiting for my credit life insurance to be cancelled and refunded to me which I canceled 2 months ago. It has been a week and all I received was the reversed bank charges. I spoke to the supervisor Benson Mashaba last week Tuesday who assured me he would sort this out immediately, I was even given his direct line. I tried calling to follow up 3 days later and what a surprise there was no answer, no response to the email he asked me to send to him. what a bunch of **** incapable people that pretend to be professional. Also emailed and called Daphne who was handling the query, no response there as well. I wonder if any of these employees are actually qualified as nobody seems to know how to do a reversal of R531 and it put a stop on it. ABSA should send their employees for basic s****s training as it is clear they do not have the knowledge to handle such simple things